ARS/Rescue Rooter Manassas Reviews (Page 2)
Edgar was great!
09/11/2023
I haven’t been impressed with service in a while, but they showed up on time and responsive. On top of that determined level of professionalism with customer engagement was nice to see. Made the whole experience more.
09/11/2023
George, our service tech, provided a very thorough diagnostic of our HVAC system. Be was very professional, provided an in-depth overview of our issues, and was very knowledgeable of the products and services.
09/10/2023
George the technician was good
09/10/2023
I believe Josh B. went above & beyond. This young man was called to reset the thermostat, which he did, but he also checked my furnace & heat pump & made sure I was getting the correct cooling temperature. He answered all my questions in a respectful manner. You are lucky to have this man as an employee.
09/10/2023
ARS was contracted by another company because the original company could not come out due to other issues they were having. Since the moment ARS was contracted out, they called and and honored their appointment type. The technician Jacob was one in a billion! He was professional, and though my issue could not be fixed in this visit (it may be an electrical issue), he explained everything in great detail so that I understood what was causing my problem (possibly my well pump). I would HIGHLY recommend ARS - they truly are top notch and I appreciate them so much!
09/09/2023
ARS members are friendly and professional
09/09/2023
Plumber Shawn arrived and immediately recognized the problem an gave us details of what needed to be done. Very friendly and polite. We will use ARS in the future for maintenance of our plumbing equipment.
09/09/2023
Moises is just a great person. Always polite and nice
09/09/2023
Service Rep was professional and thorough. He was patient and knowledge. Took the time to explain in detail his recommendations and cause and effect of the issue.
09/08/2023
Excellent and friendly service!
09/07/2023
Wayne was our technician and he was polite, and kind. He explain to us what he found in the inspection and then asked what we wanted and once everything was agreed on, Wayne then took care of it. We got same day service and Wayne was there to take care of our needs. Thank ARS and Thank you Wayne for being there for us. We are so grateful for your professionalism, experience as a technician and promptness in getting the job done in a timely manner.
09/07/2023
My air went out on a hot day & a tech came the same day, fixed it and checked the entire unit to ensure everything was in good order.
09/07/2023
Jose and Nate did a very good job…
09/06/2023
Quick response to my request and was able to solve the issue.
09/06/2023
Although we were initially stood up the night before because the technician never showed the gentleman that showed up today his name is Marco was fabulous fast efficient and worked with us
09/06/2023
It was very good would recommend them to everyone
09/06/2023
Technician was patient and very professional. Answered my questions and provided great recommendations.
09/06/2023
Jose did a great job explaining the process and then once approved, proceeded to arrange for a colleague to help with the project. Everything was done cleanly before and after. Once installed he went over the operation of the unit. Thank you for a painless process!
09/06/2023
Just writing this quick letter to let you know what an outstanding technician Kenneth was. He is an extremely valuable asset for your company and ARS is lucky to have someone who is as personable as him
09/06/2023
Keith the ARS technician was very knowledgeable and was thorough. Happy with work.
09/05/2023
Excellent service technician.
09/05/2023
Technician Dierre was early, competent, professional and respectful of my house. Many thanks!
09/05/2023
My A/C went out and I just got it 2 years go. It was something simple and Keyon explained everything to me. He was very courteous and friendly!
09/04/2023
Garred is a very humble and exceptional professional. He clearly explained the prblem and the fix he recomended and got it done quickly. He knows what he is doing. I am with ARS for about 20 years, Garred is one of kind you trust his work.
09/03/2023
Technician is first class!
09/03/2023
I had a five-star experience with Thomas and Dustin! They were a pleasure to work beginning with easy and prompt scheduling, their patience and compassion with explaining my water heater options/needs without pressure, to their professionalism about keeping me informed on their arrival, and finally, to installing the new water heater and taking my old one away. Polite, professional, and friendly. It was a great experience. Thank you!
09/02/2023
Very professional, discussed and showed me the problem to give me a better understanding.
09/02/2023
homeadvisor
Excellent response time when my AC went out Labor Day weekend. The technician was very thorough in inspecting and explaining the service. Outstanding service and very affordable!
09/01/2023
ARS did an excellent job in replacing the ac unit and coil. I would definitely recommend and work with them again.
09/01/2023
Today, 1 Sept 2023, Amjad Butt, a technician with ARS, Manassas, VA serviced both my AC Units. He replaced a capacitor and cleaned my condenser coil. He is probably the BEST technician I have had with ARS, He was extremely thorough, meticulous, and he communicated everything he found with my units. Suffice it to say both units are completely working and I have cold air upstairs where I have never had this summer. I can't recommend him enough and his work ethic. Great job and even better results.
09/01/2023
He was very polite and took no time at all. It ended up being a very late appt but he came anyway. He knew the solution before even seeing the system and got right to work
09/01/2023
John was friendly, courteous, and professional. We called them for an estimate.
09/01/2023
Very, very good install - both HVAC and water heater. Good plumbing work, also.
IF you purchase an annual service contact, be prepared to be frequently called. I informed the company that I would call to schedule my annual checkup later - in October. I have received THREE calls in the last week asking to schedule my annual checkup.
09/01/2023
The technician was friendly and knowledgeable. The service was covered by my warranty just as promised there were no hidden fees. I am very pleased with the work, Ramon the technician, did on my hvac unit. I would recommend ARS.
08/31/2023
My water heater installation required a good bit of engineering to make it work. Salah did an excellent job!
08/31/2023
Amjad was so knowledgeable and explained things throughly. He took the time to inspect my HVAC equipment completely.
Great experience with ARS OF MANASSAS and their technical Amjud
08/31/2023
Moises is the best. Explains everything and cleans up and is very respectful of our home
01/21/2023
Service Technician was very Knowledgeable but work area needs a little work on. I informed him of where he needed to work at but he choose another location which was on the grass and a lot of sunlight which I have large trees.He was cleaning the blower in the dirt. I give him cardboard to keep the blower from being in the grass.Over all very professional but needs training on best location for Job accomplishment.
12/31/2022
Scott was great!!Went extra mile to help set up infinity remote access
09/14/2022
Amjad and Keyon were right on time, got right to work on a maintenance routine for our 5 units and were very polite and professional. They provided a detailed breakdown for each unit and their expert analysis for upgrades necessary before the winter arrives. Thanks ARS for hiring very good technicians!
06/13/2020
Could not be more pleased with service. Technicians are consistent with reviews of our units. Appreciated the quick in and out during this difficult time with Covid 19. Thank you.
04/07/2020
