ARS/Rescue Rooter DFW Reviews (Page 4)
Paul came out and took the time to answer all of my / our questions about the new Lennox system and such. He checked all of the trouble spots and tuned them / fixed them. Great service!
07/29/2023
They did what they said they were going to do. I was left very satisfied
07/28/2023
My AC unit was old and stopped working in the middle of this hot weather and it was time to change the whole AC unit. Through Home Depot, ARS/ Rescue advisor came to my home for consultation. Consultant Liran was knowledgeable, and very helpful about what I needed and explained everything including the price, models and warranty. I finished the process on the same day and the techs came and installed my AC unit in the next day in less than 24 hours. What an amazing and reliable employees! Kudos to Liran and the techs who installed the AC did an exceptional work! Thank you!
07/28/2023
Shout out to Travis Prater, with ARS rescue rooter, who was very professional and knowledgeable.
I went into Lowes Murphy where they created a lead, within 10min of giving my information i was contacted by ARS rooter and an appointment was set up.
Travis gave us 3 options for HVAC systems and explained what was needed and answered all questions.
Kayla, who set up the appointment also kept me informed of special deals.
The install was set up for next day after signing. Oh and because they work with Lowes I was able to put it on my Lowes card and pay half up front and the balance when the unit is installed.
07/28/2023
They called when there was an earlier appointment time so my air was cooling at least 15 hours earlier. Thank you!
07/28/2023
The service technician ,Cody Lewis explained what the problem was gave me the options and made the repairs that fit my needs and my budget would definitely recommend and use ARS again.
07/27/2023
Wade was exceptional and provided great customer service
07/26/2023
Amazing guys that took care of us right away and gave us multiple options
07/26/2023
Joseph was kind and got strait to the problem with my HVAC.
07/25/2023
Went above and beyond to assure we have a/c in this 105 deg heat.
He arranged for the install crew too also replace thermostat wire.
Good job.. great tech.
07/24/2023
Excellent. Very fast in coming out here to take care of the HVAC unit at my home.
07/24/2023
Our A/C unit stopped working, and we were worried about getting fair service to get it replaced. We were pleasantly surprised at the prompt action of this company. Their representative was professional and patient, answering all of our inquiries and putting us at ease. My family and I would highly recommend this company for any of your household needs. Thank you, ARS!
07/21/2023
ARS Rescue Rooter saved my day from an emergency situation with AC not working on a scorched hot summer day in Texas. I arrived home to find the thermostat blank due to the Safe-T-Switch turning off the system from condensation drain clogging. I had placed a call to Sears Home Warranty and the earliest appt was in 2 weeks.
I googled emergency HVAC service and Home Depot Home Services came up. I placed a request and ARS Rescued Rooter was the assigned service provider. To my surprise, I got an immediate call at midnight from an ARS operator informing me the request is filed and a technician is assigned to arrive in the morning.
The technician, Roy, arrived as promised and he was professional and knowledgeable in diagnosing the problem immediately and offered education and instruction that relieved my worries that it was not an emergency and saved me hundreds of dollars.
Although I declined to use ARS Rescued Rooter for the cleaning out service of the clogged drain because I already had an appointment for Sears Home Warranty to come out in 2 weeks. I will use Roy and ARS Rescued Rooter for my rountine maintenance.
I really appreciate Roy's excellent service which went beyond my expectations. He was courteous, kind and informative, and he even offered to do a quick fix on the clogged drainage pipe until my home warranty service call. Just want to share my Hero story on Roy and ARS Resucued Rooter. Thank you Roy and ARS for saving my day!!
07/19/2023
A friend recommended ARS Rescue Rooter for AC maintenance. With this Texas heat, we didn’t want any surprises. I called and someone came out the next day. They were professional, informative, and thorough. I have piece of mind now that our AC is in good hands.
07/19/2023
The only issue was, he was 4.5 hrs late. However, we were kept in the loop of the changes in the ETA. The funny thing is, we had the original appointment the day before, but the technician was early and we missed him.
07/16/2023
Our rep was fantastic. He was Honest and helpful
07/15/2023
The customer service was amazing. Sent Technician right out. Roy came through with quick responsive emergency diagnostic service on a last minute call. Such a blessing!
07/15/2023
Roy Ferrusca is one of the best a/c technician in the Dfw area. He was extremely professional, knowledgeable, figured out the issue in a such a short period of time. I will be using Roy with ARS rescue rooter for any a/c issues going forward. I promise you won’t regret using ARS and make sure to ask for Roy! Thanks once again for saving the night/weekend!!
07/15/2023
Paul was professional and did his job and he was very nice to us and answered all the questions that we asked and explained everything he was doing.
07/14/2023
I had the pleasure of having Sheldon service my AC units. He was very knowledgeable and took the time to explain what and why he was doing to my systems. I signed up for their yearly package and hopefully will get him again.
07/13/2023
Outstanding service!
07/11/2023
Paul Dunn was very knowledgeable about the A/C unit.
Very professional and polite!!!
07/11/2023
Wade was a very professional and polite man. He was very quiet and thorough. He gave us a good report on our system and gave us great tips to keep it running smoothly and efficiently. It is so refreshing having experienced great sincere customer service from such a knowledgeable representative who stands by his work.
07/11/2023
Very professional tech that provided Very sound advice as to what could be done to my heating/cooling system to provide better comfort to our house. Our system is not designed well and should be balanced with an additional thermostat.
07/07/2023
Wade was awesome. Lots of good insight
07/07/2023
Roy explained everything step by step , fixed what needed to be fixed. would highly recommend. Thank you so much.
07/06/2023
Your tech is very professional and very helpful. I was calling him again.
07/06/2023
We've used ARS/Rescue Rooter for several years. They're always quick to respond for both maintenance and emergency calls. Roy is a great tech - professional, friendly, and able to communicate complicated concepts and solutions in a manner easily understood by customers unfamiliar with the industry lingo. They are our go-to for AC and plumbing projects.
07/06/2023
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