ARS/Rescue Rooter Myrtle Beach Reviews (Page 4)
On Wednesday, August 9, 2023 ARS Rescue Rooter had sent a technician to check our air conditioning unit. We were having issues with cooling and over the previous years we have had the same problem. Over the past year refrigeration coolant had to be added. It was time to purchase a new unit. On Thursday, August 10, 2023, Mike Viele salesperson came to our residence.
Mike explained our options and did a complete inspection with photos. My wife and I decided to have the Home Depot finance everything. This was a fast easy process and we selected the 2 ton, Carrier, 16 seer variable speed with the Nest Learning thermostat. Mike explained everything in full and was very professional. On Friday, August 11, 2023 the installer arrived on time and had the new unit completed by early afternoon. The installers explained everything in full about the new unit including the Nest Thermostat. I would like to thank ARS Rescue Rooter for their quick, reliable professional customer service. I would also like to thank their customer service person that takes the calls. She had also explained everything in detail and was very helpful.
08/29/2023
Jeremy H came out to check on plumbing cause was included in my maintenance plan. He was extremely knowledgeable and helpful. I highly recommend him for any of your plumbing needs. Also had Patrick E to inspect our electrical and he was also very knowledgeable. Would recommend both for your plumbing and electrical needs.
08/29/2023
Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueOutstanding professionalism and customer service in installing water heater. Second major job this year and both times have been outstanding. The technician, Jeremy, is excellent.Services: Water heater installation, InstallationPositive: Professionalism, Punctuality, Quality, Responsiveness, ValueServices: Water heater installation, Installation
08/29/2023
Positive: Professionalism, ResponsivenessServiced my A/C Unit, discovered a leak in evaporator and condenser.Services: HVAC system repair, HVAC system maintenancePositive: Professionalism, ResponsivenessServices: HVAC system repair, HVAC system maintenance
08/29/2023
Service: HVAC system maintenancePositive: Professionalism, PunctualityService: HVAC system maintenancePositive: Professionalism, Punctuality
08/29/2023
Great service
08/28/2023
Nick the technician was awesome. Great, professional service.
08/28/2023
They were quick to resolve the problem, very professional, and did a terrific job.
If I have this issue again, they’ll definitely be my go-to source for a thorough fix. 👍🏼
08/28/2023
Patrick exceeded our expectations from the beginning. As soon as he walked thru the door he was friendly, professional, articulate, answered all of my questions and I could tell he knew what he was doing
08/26/2023
Mike Viele, Comfort Advisor from ARS came out to my home and helped me with getting financed and a new Hvac after mine stopped working while I had family visiting. The next day the technician Matt Buoye and Jordan Forest and replaced my unit. They were fast and efficient and explained everything to me. They worked as a team and had us up and running within 24 hrs.
Thank you so much Mike, Matt and Jordan
08/25/2023
Excellent customer service, but there was a minor glitch with a new dispatcher. Tech was excellent as was the repair.
08/24/2023
Answering Service very helpful when I called last evening ...we have 2 Goodman Systems...Dated: 2008 for 4 yrs: every summer dumping Freon and hope it lasts till Fall...last week had both units charged on tight Retirement Budget again...2 days later one unit lost all Freon...to get fresh eyes scheduled ARS for today ...they called 3 times...I was in office and missed 7:45 am call and 2 more back to back...Orig: 8am - 11 am: they rescheduled got here at 1:45 Tech checked Systems: gave Estimates: Explained: we scheduled 4:30 pm today Field Rep: Visit for New Systems: $99 for Diagnosis and : Free Follow up for New Systems: Very Pleased: Mark L. Wallace Aynor SC 29511 Amen
08/24/2023
Very professional, suggested what could be done, and resolved my issue.
08/24/2023
Jeremy was awesome and explained everything in great detail. Also he was extremely polite!!!
08/24/2023
Excellent Service. Thank you so much.
08/23/2023
Misquoted price on phone. Plumber was excellent and professional.
Plumber adjusted price.
I would use them again.
08/23/2023
Carl was phenomenal, pleasant, and please send him back
08/23/2023
Great service. Carl gave great suggestions and definitely went the extra mile. Very professional
08/22/2023
Anthony was excellent he showed up explaining everything very respectful, professional and would definitely recommend. Thank you Anthony!
08/22/2023
Great fast pro service!!
08/22/2023
Russ who came over my house to explain the new setup of a new 3ton AC unit was a very good at explaining everything and the gentlemen that installed it were #1. I have no complaints at all. I will do business with them again if at any point I need their service.
08/22/2023
Knew exactly how to fix it!!! And very quickly!! You are lucky to have him.!!
08/22/2023
THE TECHS WERE TIMELY AND ANSWERED ALL QUESTIONS
08/21/2023
Outstanding professionalism and customer service in installing water heater. Second major job this year and both times have been outstanding. The technician, Jeremy, is excellent.
05/10/2023
David Allen was very professional and done his job Very well.
05/06/2023
Professional service. Great price. This is my go to plumbing company in the Myrtle Beach area. I highly recommend them
04/19/2023
Carl did a good job
02/23/2023
I had an HVAC issue with my system not cooling. The technician was friendly, efficient, and knowledgeable. He did a good job and I’m cool again.
08/26/2021
Positive: Quality, ResponsivenessCarl the Technician was very professional and made a recommendation which would allow better airflow throughout the house.Positive: Quality, Responsiveness
10/14/2020
Very prompt on arrival very clean technician knew what he was doing
05/02/2020
Carl the Technician was very professional and made a recommendation which would allow better airflow throughout the house.
02/20/2020
Great service Carol explained everything to me. Very polite and friendly.
11/07/2019
