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We care about your health and continue to service our customers safely through our COVID-19 protocols.

We continue to service our customers safely through our COVID-19 protocols.

Heat Pump Repair

When you need heat pump repair, contact ARS®/Rescue Rooter® right away for quality service.

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NOTE: A representative will contact you by phone to confirm your appointment time. The date and time are not guaranteed, but we will make every effort to accommodate your request. Same day appointments not accepted via internet.  For emergency service please call 866-399-2885.  Diagnostic fees or trip fees may apply.

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Heat Pump Repair Service

A heat pump is an economical way to keep your home warm and cozy during the coldest times of year, while keeping it nice and cool during summer. A favored method of HVAC systems in areas with a mild climate, heat pumps use energy efficiently, which helps consumers control their fuel bills.

If your system isn’t functioning properly, the team at ARS®/Rescue Rooter® is standing by to assist you. What follows are details about why your heat pump might need to be repaired, and steps you can take to troubleshoot your heat pump before contacting us to fix the equipment.

You can rest assured that our experienced HVAC technicians are skilled at troubleshooting problems with heat pumps and coming up with a customized solution. 

We deal with all three main types of heat pumps:

  • Air-to-air
  • Water source
  • Geothermal

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Introduction to Our Heat Pump Repair Services

At ARS/Rescue Rooter, we take pride in the excellent reputation we’ve developed in the industry, and we welcome the opportunity to serve you.

You can count on us calling before we arrive. Out of respect for you and your home, our trusted technicians will wear shoe covers and employ drop cloths as needed. Ongoing training better ensures that each technician follows industry best practices.

Our goal is for you to be 100% satisfied with the work we do, as described in the written estimate that you sign before we start.

Signs Your Heat Pump Needs to Be Repaired

If you suspect that your heat pump requires repairs ,but are not yet sure what’s wrong, these are indications there may be a problem with the system:

Unusual sounds

When a heat pump is operating normally, it’s expected that you’ll hear a humming sound. If you hear strange noises, such as a loud “screeching” or any rattling sounds, this could indicate a problem with the equipment. Leaking refrigerant makes bubbling sounds, while a fan belt that has become loosened may produce a rattling sound.

Unpleasant odors

When an unexpected and unpleasant odor starts emanating from your heat pump, it’s a sign that you need to call professionals for evaluation. Bad odors can mean that an animal has made its way into the heat pump unit and died. Or, the issue could be dangerous mold buildup. A burning odor is a sign that your pump has an electrical problem. In this case, turn off the heat pump and call a technician.

Home is still cold even when the heat pump is operating

A range of reasons can cause this problem. It might be as simple as needing your thermostat to be fixed or replaced. Or, something has gone wrong with a fan or motor. Electronic components are also subject to failure, so a technician will need to come to your home to investigate the root of the problem.

Airflow reduction

You may have noticed that airflow is not as strong as it used to be. Dirt and debris can block the flow of heated air. Dirty coils or a dirty filter can also impede airflow. A technician will need to inspect your system to see if the problem might be a malfunctioning motor.

Energy bills are skyrocketing

As you examine your monthly utility bills, you may notice that your bills have increased dramatically, even though the climate has been relatively stable year after year. A heat pump with a dirty or clogged filter will have to work harder to produce the same level of heating to which you’ve become accustomed. The system might be low on refrigerant or have too much refrigerant.

How to Troubleshoot Common Heat Pump Problems Before Calling for Repair

It’s prudent first to take a moment and troubleshoot common heat pump problems before requesting an appointment for heat pump servicing.

These are among the most typical issues that homeowners contact us about for their heating system:

  • Heat pump fails to run: Check that power is working. The thermostat might be malfunctioning. Examine the filter to see if it is clogged.
  • Frozen external unit: Dirty filters or coils may be the culprit. Look for water on the exterior unit and ensure it isn’t blocked. The fan may be malfunctioning.
  • Unusual smells: Check if it smells like something is burning, which can result from electrical problems. Look for mold buildup or an animal that got trapped and died inside the unit.
  • Problem with air handler: Sometimes, this is just a matter of a circuit breaker tripping. Or, the issue could be bad wiring or a broken motor.
  • Heat pump never shuts down: Troubleshooting this dilemma involves checking the thermostat, seeing if there are clogged filters or dirty coils.
  • Pump is not delivering heat: The heat pump’s reversing valve may be broken. Double-check that your registers are open to provide heat. There might be an electronic component malfunction.
  • Pump is not cooling your home: Refrigerant may have leaked from the unit. A broken thermostat will cause issues with cooling as well as with heating.
  • Liquid leaking from unit: This problem can indicate you have a clog in the drain line or a leak in the refrigerant, which a technician will need to examine.
  • Pump does not switch from heating to cooling: Examine the heat pump’s reversing valve. It might need to be replaced.
  • Short cycling: It’s possible the installer did not correctly size the heat pump to your home. The thermostat might be in the wrong location or malfunctioning. Leaking refrigerant is another potential reason for short cycling.

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Noticing a Problem With Your Heat Pump? Get in Touch With ARS/Rescue Rooter Today

We know that you are busy, so we will be happy to make an appointment that fits your schedule.

We are gratified to have developed a reputation for our high standards, which is one of the many reasons why we have so much repeat and referral business for solving heat pump problems.

To learn more about our approach to service or to book an appointment, please book an appointment with the heating and air conditioning experts at ARS/Rescue Rooter today.

Great service, great value!



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