PROS Club from ARS/Rescue Rooter Of Georgia

Buying a house, it is always hard to figure out who to turn to when improvements need to be made. We went with ARS to have a new AC/Furnace installed and some ventilation ducts to be replaced. The team has been great to work with on scheduling. Sunny has been excellent with coordination. The team has a focus on quality, and I could not be more appreciative to Roy and Anh for their help! We couldn’t have made a better choice than working with this team on our HVAC project needs!!

Nick provided excellent service. He also provided helpful diagnostic of the overall system and went above and beyond with recommendations. Thank you for the excellent service.

(This is for the Norcross location). I honestly am stunned and really impressed by the experience I had with this company. I called around and the soonest anyone could see me was a week from now -- not ARS. ARS got the job done in three days. Here's how it happened. At 8:37PM on a Thursday NIGHT, my AC failed and I called them, they said a technician would come between 10 and 2 the NEXT day. The technician, Nick, arrived right on time at 10, diagnosed my old system as being old and having a bad motor, and presented me with the option to repair it for a reasonable price. He was very professional and I felt at ease, like I could trust him, and I knew he would treat me well. The technician left my home and then called me, after talking on the phone with my home warranty people, and said that he would recommend replacement rather than repair because the unit was so old and inefficient, plus he spotted some hacky-work done by a previous service company to bypass a shoddy compressor. He said that it is likely it will fail again soon. No sales pressure at all, he just wanted me to be fully informed. I was so impressed by his honesty and professionalism. I opted to price out a replacement, and he and his team worked together to get me a great deal on a new system and finance it, with Bradley’s help, without any hassle at all. It was decided and an appointment was scheduled the very next day in the morning, on a Saturday, between 10 and 2. I said I was at home the whole time so no issues. The very next day, again, on a Saturday, two techs called in advance, and then arrived earlier than the scheduled time (I was very pleased) and called when they were at my home. Audrey and D spent the next four hours and did a super professional installation of my new units in my home. They removed the faulty equipment, cleaned up the messes and broken PVC pipes, nasty old equipment I don't know the names of, and recycled all the pieces. The technicians even made their work areas look very neat. I'm super pleased by their performance, professionalism, and knowledge. They did a great job, the workmanship was fantastic, and I would strongly recommend this company from customer service, to diagnosis, to repair, to install the whole way through they excelled and did an A+ job and FAST.